1. Introduction and Scope
This Privacy Policy applies to all personal data collected by Goldside (referred to as "we", "us", or "our") through our website at goldsidedas.pro and through direct interactions at our office at 31 Jalan SS 15/4, 47500 Subang Jaya, Selangor.
We collect and process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or engaging our services, you acknowledge the practices described here.
If you have any questions about this policy or our data practices, you are welcome to reach us at [email protected].
2. Data We Collect
We collect the following categories of personal data:
- Contact information — name, phone number, and email address provided through our enquiry form or by calling our office.
- Communication records — messages and notes from correspondence with us.
- Website usage data — pages visited, time on site, browser type, and approximate location, collected through analytics tools (see Section 3).
- Cookie data — as described in our Cookie Policy.
How we collect data:
- Directly from you via our website contact form
- By phone or in-person at our office
- Automatically via analytics and cookie technologies
Legal basis for processing:
- Your consent (for optional cookies and marketing communications)
- Performance of a contract (when you book a session or programme)
- Legitimate interest (for basic website functionality and enquiry management)
Data retention: Contact records are kept for up to 3 years from your last interaction with us. Website analytics data is retained in accordance with the settings of the third-party analytics provider (typically 14–26 months). You may request deletion at any time (see Section 6).
3. How We Use Your Data
We use personal data for the following purposes:
- Responding to enquiries and scheduling appointments
- Delivering our document organisation sessions and programmes
- Sending appointment reminders or follow-up notes related to your booking
- Improving our website through aggregated analytics
- Fulfilling any legal or regulatory obligations
Third-party sharing:
We do not sell personal data. We may share limited data with:
- Google Analytics — for website usage statistics (anonymised)
- Meta (Facebook) Pixel — for understanding how visitors reach our site
- Microsoft Advertising (Bing) — for website performance measurement
Each of these services operates under its own privacy policy. We do not share your name, phone, or email with any advertising network.
4. Data Protection Measures
We take reasonable steps to protect the personal data we hold:
- Our website is served over HTTPS with TLS encryption
- Access to contact records is restricted to the team members who need them
- Physical documents or printed notes from sessions are stored securely at our office
- We review our data handling practices periodically
In the unlikely event of a data breach that may affect you, we will notify you as soon as reasonably practicable and take steps to contain the situation.
5. Cookies
Our website uses cookies to support basic functionality and to understand how visitors use the site. Cookie categories include:
- Essential cookies — required for the site to function (cannot be disabled)
- Analytics cookies — help us understand which pages are visited and how
- Marketing cookies — used by advertising measurement tools to understand traffic sources
- Preference cookies — remember your choices such as cookie consent
Full details, including how to manage or withdraw consent, are in our Cookie Policy.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where it is no longer needed.
Withdrawal of Consent
Withdraw consent for optional data processing at any time.
Objection
Object to processing based on legitimate interest.
Complaint
Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).
To exercise any of these rights, email us at [email protected]. We aim to respond within 14 business days.
7. Third-Party Links
Our website may contain links to external resources. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies separately.
8. Age of Users
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acknowledgement of the updated policy.
10. Contact for Data Inquiries
If you have questions about this policy or wish to exercise your data rights, please contact us through any of the following:
Goldside
Supervising authority: Department of Personal Data Protection (JPDP), Malaysia — pdp.gov.my